Reference

How x68 Handles Your Personal Information

When you create an account or make a deposit through bKash, Nagad, or Rocket, you share information with us. This page explains exactly what we collect, why we collect it, and what rights you have over it.

Data you controlWallet privacyAccount securityYour rights

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What We Collect and Why We Use It

x68 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, contact details, and account credentials. When you deposit through bKash, Nagad, or Rocket, our payment processor records transaction references so we can match your account wallet to the correct credit. We do not store

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your mobile banking PIN or full wallet credentials on our servers. We also collect device and session data — browser type, IP address, and session timestamps — to keep your account secure and detect unusual login activity. This data is used solely to operate your account,
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process payments, and comply with the legal obligations that apply in your jurisdiction. We do not sell your personal information to third parties. Retention periods depend on the type of data: transaction records are kept for as long as required by applicable law, while session data
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is cleared on a shorter rolling cycle. Your use of x68 and the availability of our services depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your account is protected by SSL encryption on every page, and login sessions require OTP verification sent to your registered mobile number. We use cookies to keep your session active and remember your preferences — you can manage cookie settings through your browser at any time. Data is not shared with advertising networks. If you believe your information has been handled incorrectly, you have the right to contact us and request a review.

Cookies

We use session and preference cookies only. No third-party advertising cookies are placed on your device when you browse the x68 lobby or account pages.

Account Security

Every login triggers an OTP to your registered number. If you notice a session you did not start, use the account security section to end it immediately.

Data Retention

We hold your account data for as long as your account is active and for the period required by law after closure. You can request a summary of what we hold at any time.

Your Rights

You can request access to your data, ask for corrections, or request deletion where permitted. Submit requests via live chat or the Privacy Request form in your account settings.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to delete something, or raise a concern about how your information is handled, our support team can help. Reach out through any of the channels below and we'll route your request to the right person. Response times vary but we aim to acknowledge privacy requests within a few business days.

Team online

Live Chat

Open the chat icon in your account dashboard for the quickest response on data and privacy questions.

Email Support

Send your privacy request to our support email address found in the account help section — include your registered mobile number.

Account Help Centre

The Help Centre in your account settings has a dedicated Privacy Request form for data access and deletion requests.

Privacy Questions We Get Asked Most

These are the questions we hear most often about data, privacy, and account information on x68. If your question is not covered here, reach out through live chat or the Help Centre.

We collect your name, contact details, and the mobile number linked to your bKash, Nagad, or Rocket wallet. This is used to verify your account and process payments correctly.

No. We never store your mobile wallet PIN or full account credentials. We only log the transaction reference number to match your deposit to your account.

Submit a request through the Privacy Request form in your account settings or contact us via live chat. We'll confirm receipt and respond within a few business days.

Yes. You can request deletion of your data by contacting support. Some information may be retained for the period required by law even after your account is closed.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who help us operate the platform securely. We do not sell your data.

Your account uses SSL encryption and OTP verification on every login. If you notice activity you did not authorise, you can end active sessions directly from your account security settings.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoX68 Glossary InfoFAQ

How x68 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Cookies

Account Security

Data Retention

Your Rights

Contact Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Privacy Questions We Get Asked Most

01 What personal information does x68 collect when I register?

02 Does x68 store my bKash or Nagad PIN?

03 How can I request a copy of the data x68 holds about me?

04 Can I ask x68 to delete my personal data?

05 Who does x68 share my information with?

06 How does x68 keep my account secure?

Privacy Policy

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