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What Our Legal Terms Mean for Your Account

These terms set out how x68 operates your account, handles your data, and manages transactions through bKash, Nagad, and Rocket. Access to our platform depends on your local law and whether your region is eligible — check that before you open an account.

Account terms apply at registrationbKash, Nagad, Rocket coveredEligibility by local lawData handled with care
x68 What Our Legal Terms Mean for Your Account
HOW WE PROTECT YOUR ACCOUNT

Data, Security and Your Account Rights

We collect account data — your contact details, payment method identifiers, and session activity — to operate your account and comply with our obligations. We do not sell your data to third parties. Payment details like your bKash or Nagad number are stored in tokenised form; we see a reference, not your full wallet credentials. You can request a copy of your account data or ask us to close your account by contacting support in writing.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is held for as long as your account is active, plus any period required by applicable regulations. Closed accounts have data retained only as long as legally necessary.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support to flag the session.

Request a Change

To update personal details, request a data export, or ask us to delete your account, contact support in writing with your account ID and the specific request.

REACH OUR LEGAL TEAM

Contact Us About Policy or Account Issues

Questions about how these terms affect your account, a request to review your data, or a dispute about a transaction — bring them to us directly. Our support team handles account and policy queries through the channels below, and we aim to respond within one business day for written requests.

Live Chat Available through your account dashboard for fast query resolution. Explain your policy or account concern and a support agent will follow up directly.
Email Support Send detailed policy queries or data requests to our support address. Written requests are logged and handled in the order received.
Account Help For wallet verification or payment disputes involving bKash, Nagad, or Rocket, open a ticket through your account. Include your transaction reference.

Common Questions About Our Terms

If something in our terms isn't clear, these answers cover the questions we hear most often. For anything not addressed here, reach out to support directly.

Yes. When you deposit via bKash, Nagad, or Rocket, both x68 terms and the payment provider's own conditions apply. We don't override your mobile wallet's rules.

Eligibility depends on your local law and whether your region qualifies. We recommend confirming that online gaming services are permitted under the laws that apply to you before registering.

Yes. Contact our support team in writing with your account ID and request a data export. We'll process it and respond within a reasonable timeframe under applicable data rules.

Closed account data is retained only for as long as required by applicable regulations. After that period, personal data is deleted or anonymised in line with our data retention policy.

Change your login PIN immediately through the account security settings. Then contact support and report the session — we can review access logs and take protective action on your account.

The controlling version of our terms is in English. If there is any difference between a translated version and the English text, the English version is the one that applies to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.